Please
feel free to report claims 24 hours a day, 7 days a week. You can contact our office by
e-mail or by simply calling our office. If, however, you have a claims emergency, we do
ask that you call our office and speak directly to the appropriate Claims Manager. If the
claim emergency is after business hours, contact our office and access the after-hours
claims service at (903) 561-8484 by following the prompts. They will assist in having your
call returned promptly. JoAnn Farmer manages the personal lines claims department. You can contact JoAnn to report personal claims at joann.farmer@hibbshallmark.com or by calling our Tyler office.
Michele Hall manages the commercial lines claims department. You can contact Michele to report commercial claims at michele.hall@hibbshallmark.com or by calling our Tyler office.
When reporting a claim, remember to include the facts, including when, where, what, who, etc. Below is a quick form that can be used in alerting our claims department. Upon receipt of the information, our claims professional will notify you and obtain any additional information needed in order to file your claim.