To our clients and prospective clients:

Thank you for considering Hibbs-Hallmark & Company for your insurance needs. We have completed another successful year. We attribute that success to being very blessed---blessed with the brightest, most creative minds in the insurance industry---blessed with a tremendous selection of companies that provide the broadest coverage at competitive prices---and, most importantly, blessed with a loyal group of clients who place their trust in us.

The last few decades of the 20th century saw enormous consolidation and change in all industries, including insurance. As we enter the 21st century, we believe Hibbs-Hallmark & Company is well positioned with state of the art products and services to continue to meet the needs of all customers from small artisan contractors to publicly traded companies.

Relationships will always be the foundation of our business and inherent in any relationship is trust. We believe, as a popular slogan suggests, that we gain trust the old fashioned way---by earning it. We know customers have choices, but we believe there is no better choice than Hibbs-Hallmark & Company. Thanks to the many customers who have enabled us to achieve success. To potential customers, we welcome the opportunity to earn your business.



Sincerely,

Gary Howell, President
Hibbs-Hallmark & Company


HISTORY

1896 Thomas Elam Swann starts an insurance agency in conjunction with his furniture business.
1930 Leonard H. Bruck Agency organized.
1967 Billy Hibbs purchases Bruck Agency, later merges Swann business.
1970 James L. Hallmark joins agency as partner.
1981 Honored by the Texas Legislature for risk management performance.
1988 Established ESOP (Employee Stock Ownership Plan).
1990 Began offering claims adjudication and safety services through Claims Administrative Services.
1991 Launched self funded association programs for school districts and community colleges.
1995 Debuted on the Business Insurance annual list of Top 100 Largest Brokers in the United States.
1996 Formed a joint venture with Lambert Fenchurch of London to launch a new national TPA known as Platinum Safety and Claims Services, LLC, to service Fortune 1000 clients.
1997 Recognized by the Texas Association of Insurance Agents as one of only 27 agencies statewide with over 100 years of service to the public.
1998 Formed Premium Convenience Services to offer higher levels of premium finance service to the public.
1999 Entered into an agreement with Applied Systems to become a test site for the most advanced technological automation and customer service software in the world.
2000 Launched Hibbs-Hallmark.com as an interactive way for businesses and individuals to locate qualified insurance professionals, as well as execute routine transactions over the internet.
2001 Commencement of Patriot National Underwriters and Heartland Security Insurance Group.
2003 Formed Old Glory Insurance Company to provide Workers' Compensation coverage.
2005 Founder, Loving Husband, Father, and Grandfather, Billy Hibbs, Sr., passes away from a hard fought battle with Alzheimer's.
2005 Hibbs-Hallmark & Company is presented with the 2005 Better Business Bureau's Torch Award for Marketplace Ethics.
2007 Named a Best Practices Agency by the Independent Insurance Agents and Brokers of America.
2008 Once again, honored as a Best Practices Agency by the IIABA.


VISION STATEMENT
Our Vision is to be your long term partner.  We will gain your trust by providing asset protection and managing the risks that threaten your financial goals.  We will treat our employees, clients, and marketing partners as we would like to be treated---with respect and appreciation.  We will build Relation-Ships to endure the waves of change and make Hibbs-Hallmark & Company a premier agency in the United States.

STRUCTURE AND OWNERSHIP
Hibbs-Hallmark & Company is headquartered in Tyler, Texas, and provides insurance and risk management products and services nationwide through a variety of entities such as Claims Administrative Services, Inc. and Platinum Safety and Claims Services, LLC. Total employment for all insurance operations is now in excess of 150, and the organization has been under continuous ownership for over 30 years. Today, there are over a dozen individual stockholders, as well as significant ownership by the Employee Stock Ownership (ESOP) plan. Through the ESOP, each individual associate has a vested interest in providing the very highest level of service to the client.

CONTINUING EDUCATION
Innovation, integrity, and performance are what set our people apart. But the only way to stay on the cutting edge is through a commitment to education. Hibbs-Hallmark & Company encourages education by providing the means for anyone to advance his or her technical skills and knowledge. Almost all of the technical and sales associates have earned professional designations in their areas of expertise and continue their education through in-house training and industry courses.
Education does not stop with our people. We believe the client needs good information in order to make informed insurance decisions. We have published the Insurance Advisor as a service to our clients for over 10 years. This quarterly newsletter is produced in-house and contains current information about the insurance marketplace which impacts our clients. We also sponsor Client Education Seminars--luncheon programs featuring expert speakers on insurance topics and issues important to your business. Be sure and watch our website for upcoming seminars.

TECHNOLOGY
Hibbs-Hallmark & Company is one of a small number of major national insurance firms to partner with Applied Systems to develop the next generation of interactive insurance software. Our company has always been a leader in technology and will use this platform as a way to create better and more efficient ways for our clients to transact their business.

COMMITMENT TO THE COMMUNITY
Everyone in our organization realizes that we have been blessed with a tremendous amount of success. We feel an obligation to share that success with others in our community. Accordingly, our associates are involved at every level a wide variety of charitable and civic organizations. Some of the organizations we support include:
› Boys and Girls Club
› Salvation Army
› Minibus
› March of Dimes
› Junior Achievement
› P.A.T.H.
› Big Brothers/Big Sisters
› Meals on Wheels
› Boy Scouts
› Rotary Club
› Lions' Club
› United Way
› Kiwanis Club
› Tyler Independent School District Foundation
› Tyler Civic Theater
› East Texas Crisis Center
› Better Business Bureau
› Camp Tyler
› East Texas Communities Foundation
› East Texas Symphony Association
› East Texas Food Bank

LICENSING
For a list of states in which Hibbs-Hallmark & Company is licensed click here.